Accepted Insurance Plans:

• Blue Cross Blue Shield
• Aetna
• United Health Care
• Optum
• UMR
• MedCost
• In the panel with EAP programs. Please contact your employer to verify that Juan is under your EAP program.

Please know that the above insurance panels are those that some of the counselors in the practice of Santos Counseling PLLC are in-network for. CLICK HERE to read about the insurance each counselor at the practice is in-network.

Our fee for the initial counseling/psychotherapy intake 50-minute session is $160. The fee for follow-up sessions is $120. Fees may vary depending on your insurance coverage and the type of session. The fee for evaluations such as the ESA (Emotional Support Animal letter) is $400.00 and the $800.00 for immigration evaluations. The fee may vary depending on the specifications of the service. Please know that during your initial session, a fee of $160.00 will be collected. If you are using insurance, the office will adjust your payment once your claim is received. For example, if your copayment is $20.00. You will be refunded $140.00 from your initial payment of $160.00. 

FMLA/Disability Fee: $40.00 fee for the completion of FMLA and disability-related forms and documents.

Cancellation Policy: Late Cancellations and No Shows sessions will be subject to a $100.00 fee if not received at least 24 hours in advance. If you need to cancel please contact your counselor directly or the office at 336-663-6570 (feel free to leave a message).

Forms of Payment: We all accept all major credit cards.

Insurance? We truly want you to have the very experience in every way. Understanding payment and insurance can be confusing. Our practice helps with insurance and payment as much as possible. Our counselors are in-network for several insurance panels. If your insurance plan considers us “out of network” they may still reimburse most of our fee. In that event, we provide you with the right paperwork to submit to your insurance company for reimbursement. We can help you with any questions that you may have to make the payment and insurance process easy and straightforward.

Please know that the fees above may vary depending on the specification of the service being provided. Services such as those that are extended, require additional testing, need to be expedited, etc. may require a different fee from what is seen on this page. Your counselor will discuss with you the service and fees. Please take time to ask any questions that you may have regarding services and fees by contacting your counselor or the counseling practice intake coordinator at [email protected]

Our counselors are in-network with different insurance companies. Please communicate with your counselor and our office to discuss your insurance and expected fees. We will do our best to support you in navigating the insurance process. Please know that not all services are covered by insurance, this is a question that we can support with and in addition, you can contact your insurance provider for further support.

Below are questions that we recommend you ask your insurance provider to help with the process.

• Does my health insurance policy include mental health benefits?
• Am I required to have approval or permission from my primary care physician prior to beginning counseling?
• Do I have a deductible to meet? If so, what is the amount?
• Is there a limit to the number of counseling sessions per calendar year? If so, what is it?